RETURN POLICY

READ ON FOR INFORMATION ON EXCHANGES, RETURNS AND FAULTY ITEMS

RETURNS FOR UNUSED ITEMS

  • Please note we do not accept returns for used items. Items must be unused and in their original packaging. We cannot accept items where the packaging has been opened.
  • We cannot accept any shampoo, conditioner, styling sprays, creams or hair brushes and combs back for hygiene reasons.
  • The returns parcel remains your responsibility until the goods are received and booked back into our warehouse.
  • Items must be returned within 30 days of receipt of your goods. This includes return transit time to our warehouse.
  • Return of goods is at the consumers cost.
  • Once we have received your package into our warehouse and it has been processed you will be informed of what action is being taken.

 

PROCESS FOR RETURNING UNUSED ITEMS

 

Step 1: Ensure the item(s) is safely packaged and within this return add an insert into the packaging with the reason for the return and include your name, email address and order number so we can process the return. Return your item(s) using a domestic postal service (we advise Royal Mail tracked) to the following address. 

 

Return Address for Unused:

Department Mark Hill Hair – Unused Return
PO Box 10960
Mansfield
 NG18 9LX

 

*Please note, only unused item returns can be processed at this address. 

 

Step 2: Once the item(s) has been received, we will contact you within 14 working days to update you on your refund.



RETURNS FOR FAULTY ITEMS 

 

  • If you consider your items to be faulty or your item is damaged in any way please contact our customer services department on customercare@markhill.co.uk. It may not always be necessary for you to return your faulty goods to us.
  • Each item comes with a 12 month guarantee. Your proof of purchase acts as the guarantee.
  • The returns parcel remains your responsibility until the goods are received and booked back into our warehouse.
  • Once we have received your package into our warehouse and it has been processed you will be informed of what action is being taken.

 

PROCESS FOR RETURNING FAULTY ITEMS

 

Step 1: Contact our Customer Care department by emailing customercare@markhill.co.uk and notify us of your order number and which item(s) you would like to return. Please also let us know the fault of the item(s). If the item(s) is faulty please confirm location of the fault and provide video and/ or photographic evidence of the fault as this will enable us to deal with your query efficiently. 

 

Step 2: If your item required returning to us for further investigation, please ensure the item(s) is safely packaged and within this return add an insert into the packaging with the fault and include your name, email address and order number so we can process the return. Return your item(s) using a domestic postal service (we advise Royal Mail tracked) to the following address and let us know the tracking information. 

 

Faulty Return Address:

Mark Hill Hair - Faulty Return

Office 2 & 3

3 Derby Terrace

Derby Road

Nottingham

NG7 1ND

 

*Please note, only faulty item returns can be processed at this address. 

 

Step 2: Once the item(s) has been received, we will contact you within 14 working days to update you on your refund.

 

 

EXCHANGES

  • We do not offer exchanges due to hygiene purposes