Privacy Policy and Website Terms of Use
Mark Hill Hair Cosmetics Limited (company number 04316530) whose registered office is at OFFICE 2 & 3, 3 DERBY TERRACE, DERBY ROAD, NOTTINGHAM NG7 1ND (“we” “us” “our”) are committed to protecting and respecting your privacy. Should we ask you to provide certain information by which you can be identified when using this website then you can be assured that it will only be used in accordance with this privacy policy. Mark Hill Hair Cosmetics Limited is the data controller we will process your personal data in accordance with UK data protections laws.
markhillhair.com is a site operated by Mark Hill Ltd (We).
To contact us, please email: customercare@markhill.co.uk
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. If we would like to use your previously collected personal data for different purposes than those we notified you about at the time of collection, we will provide you with notice and, where required by law, seek your consent, before using your personal data for a new or unrelated purpose. We may process your personal data without your knowledge or consent where required by applicable law or regulation.
This policy is effective from May 2018 and was last updated 27/02/25. We keep our privacy policy under regular review.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us, for example a new address or email address.
WE MAY SUSPEND OR WITHDRAW OUR SITE
Our site is made available free of charge.
We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.
You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of service and other applicable terms of service, and that they comply with them.
WE MAY TRANSFER THIS AGREEMENT TO SOMEONE ELSE
We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
VISITORS TO OUR WEBSITE
Personal data means any information about an individual from which that person can be identified.
What we collect: We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
· Identity Data. When you complete forms on our website. This includes details such as your name and email address which are provided when you ask us to contact you about our goods or services, or where you subscribe to our mailing list. We will also collect personal address and telephone contact details when you place an order;
- Contact Data. Whenever you provide information to us when; reporting a problem with our website, making a complaint, making an enquiry or contacting us for any other reason;
- Marketing and Communications Data. Details of your visits to our website including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise, and the resources that you access (see section on Cookies below); and
whenever you disclose your information to us, or we collect information from you in any other way, through our website.
We may also collect Technical Data in the following ways:
· IP Address. We may collect information about your device, including where available your Internet Protocol address, for reasons of fraud protection. We may also collect information about your device’s operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
· Cookies. Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our website. These cookies also allow us to measure and analyse how our customers use the site, to improve both its functionality and your shopping experience. By using our website (Markhillhair.com) you agree to our use cookies onsite.
We use cookies to personalise content, ads and to analyse our traffic. We also share information about your use of our site with our advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services. Analytics and advertising partners include:
| Cookie key | Domain | Cookie type |
|---|---|---|
| __cf_bm | .reviews.co.uk | Third-party |
| __cf_bm | .reviews.io | Third-party |
| __kla_id | markhillhair.com | First-party |
| _at | markhillhair.com | First-party |
| _atuid | track.sweetanalytics.com | Third-party |
| _cmp_a | .markhillhair.com | First-party |
| _fbp | .markhillhair.com | First-party |
| _ga | .markhillhair.com | First-party |
| _ga_Y89RZG5875 | .markhillhair.com | First-party |
| _ga_YMFK3PB0XH | .markhillhair.com | First-party |
| _gat | .markhillhair.com | First-party |
| _gcl_au | .markhillhair.com | First-party |
| _gid | .markhillhair.com | First-party |
| _hjSession_3682619 | .markhillhair.com | First-party |
| _hjSessionUser_3682619 | .markhillhair.com | First-party |
| _landing_page | .markhillhair.com | First-party |
| _orig_referrer | .markhillhair.com | First-party |
| _shg_session_id | markhillhair.com | First-party |
| _shg_user_id | markhillhair.com | First-party |
| _shopify_s | .markhillhair.com | First-party |
| _shopify_sa_p | .markhillhair.com | First-party |
| _shopify_sa_t | .markhillhair.com | First-party |
| _shopify_y | .markhillhair.com | First-party |
| _tracking_consent | .markhillhair.com | First-party |
| _tt_enable_cookie | .markhillhair.com | First-party |
| _ttp | .markhillhair.com | First-party |
| _ttp | .tiktok.com | Third-party |
| _utid | markhillhair.com | First-party |
| cart | markhillhair.com | First-party |
| cart_currency | markhillhair.com | First-party |
| cart_sig | markhillhair.com | First-party |
| cart_ts | markhillhair.com | First-party |
| checkout_session_lookup | markhillhair.com | First-party |
| checkout_session_token__cn__Z2NwLWV1cm9wZS13ZXN0MTowMUozMktSUjg2QldIUkU0MDdKVkswMFNBNw | markhillhair.com | First-party |
| epb_previous_pathname | markhillhair.com | First-party |
| IDE | .doubleclick.net | Third-party |
| localization | markhillhair.com | First-party |
| ps_analytics | markhillhair.com | First-party |
| qab_previous_pathname | markhillhair.com | First-party |
| queue_token | markhillhair.com | First-party |
| receive-cookie-deprecation | markhillhair.com | First-party |
| receive-cookie-deprecation | .criteo.com | Third-party |
| secure_customer_sig | markhillhair.com | First-party |
| shopify_pay_redirect | markhillhair.com | First-party |
| swym-cu_ct | .markhillhair.com | First-party |
| swym-email | .markhillhair.com | First-party |
| swym-instrumentMap | .markhillhair.com | First-party |
| swym-pid | .markhillhair.com | First-party |
| swym-session-id | .markhillhair.com | First-party |
| swym-swymRegid | .markhillhair.com | First-party |
| swym-v-ckd | .markhillhair.com | First-party |
| test_cookie | .doubleclick.net | Third-party |
| uid | .criteo.com | Third-party |
Google: https://policies.google.com/technologies/ads
Meta: https://www.facebook.com/privacy/policy/
Criteo: https://www.criteo.com/privacy/
WHAT WE DO WITH THE INFORMATION WE GATHER
We may use your personal data for our legitimate interests in order to:
- provide you with information, or services that you requested from us;
- allow you to participate in interactive features of our website, when you choose to do so;
- ensure that content from our website is presented in the most effective manner for you and for your device;
- improve our website, products and services.
- contact you for marketing purposes about new products, special offers or other information where you have signed up for these (see below for further details); and
- respond to any feedback you send us, if you’ve asked us to.
YOU MUST KEEP YOUR ACCOUNT DETAILS SAFE
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of service.
If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at customercare@markhill.co.uk.
LINKS TO OTHER WEBSITES
Our website may contain links to other websites of interest. However, once you have used these links to leave our website, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy policy. You should exercise caution and look at the privacy policy applicable to the website in question.
DOWNLOADS & MEDIA FILES
Any downloadable documents, files or media made available on this website are provided to users at their own risk. While all precautions have been undertaken to ensure only genuine downloads are available users are advised to verify their authenticity using third party antivirus software or similar applications.
We accept no responsibility for third party downloads and downloads provided by external third party websites and advise users to verify their authenticity using third party antivirus software or similar applications.
HOW YOU MAY USE MATERIAL ON OUR SITE
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged (except where the content is user-generated).
You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
If you print off, copy, download, share or repost any part of our site in breach of these terms of service, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made (except that you are permitted to print off a copy of these terms of service).
SECURITY
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
WEBSITE USERS / CUSTOMERS
We will collect details such as your name and contact information, delivery address, billing address and payment details when you order goods or services from us via our website. We will use this information to process your order and comply with our contractual obligations.
In order to perform our contract with you, we may also need to share personal data with third parties such as payment providers, third party marketing companies and postal service organisations to assist in the delivery of goods or services you have ordered.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
We may share your data with the following third parties:
- · Google LLC
- · Meta Platforms Inc
- · Shopify Inc
- · Klaviyo Inc
- · Purple Dot Technologies Limited
- · Linney Group Ltd
- · Klarna UK Limited
- · Reviews.io Ltd
- · Swym Corporation
- · Trustpilot Ltd
Where you have purchased our Products as a gift for someone else and an issue arises with the Product or the gift recipient, we may contact you and use your contact details to confirm proof of purchase, discuss the issue with you and/or the name and details of the gift recipient. We may also advertise your feedback on our website and marketing materials (subject to obtaining your prior consent where necessary).
We will retain your information as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, tax, account or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.
Where you have subscribed to receive marketing correspondence from us we will keep your personal data for the period of time described in the Marketing section below.
SUPPLIERS
We will collect details such as name, contact information and payment information in order to contact you about goods or services ordered with you, to place further orders and to pay you for the goods and/or services supplied. We will keep the personal data for six years further to being provided with the goods/services.
IF YOU FAIL TO PROVIDE PERSONAL DATA
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide the data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example to provide you with our goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
EMAIL MARKETING
In addition to the uses described above, we may use your personal data for our legitimate interests in order to provide you with details about our products, services and/or news we supply/publish. You can subscribe to email updates through an online automated process where you have given your explicit permission. Subscriber personal details are collected, processed, managed and stored in accordance with this policy.
You have the right to opt-out of receiving this information at any time. You can unsubscribe through details in the footer of sent marketing messages. The type and content of marketing messages you will receive, and if it may contain third party content, is clearly outlined at the point of subscription.
Email marketing messages may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of subscriber data relating to engagement, geographic, demographics and already stored subscriber data.
Our EMS (email marketing service) provider is Klaviyo and you can read their privacy policy on their website: https://www.klaviyo.com/legal/privacy/privacy-notice
Where you have subscribed to receive marketing correspondence from us we will keep personal data one year from when you provide us with your consent.
MONITORING AND RECORDING
We may monitor and record communications with you (such as emails) for the purpose of quality assurance, training, fraud prevention and compliance. We usually retain such information for a period of one year from the end of the month in which the communications were sent or received unless a longer period is required. This also applies for any correspondence with our customer service team.
AUTOMATED PROCESSING
We do not undertake automated decision making with your personal data.
LEGAL BASIS FOR PROCESSING YOUR PERSONAL DATA
We will only use your personal data where the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- for performance of a contract we enter into with you;
- where necessary for compliance with a legal or regulatory obligation we are subject to; and
- for our legitimate interests (as described within this policy) and your interests and fundamental rights do not override these interests.
DISCLOSURE OF PERSONAL DATA TO THIRD PARTIES
In addition to the third parties mentioned above, we may disclose your information to third parties for our following legitimate interests as follows:
- to staff members in order to facilitate the provision of goods or services to you;
- IT software providers for example (but not limited to) those that host our website and store data on our behalf; and
- professional advisers including consultants, lawyers, bankers and insurers who provide us with consultancy, banking, legal, insurance and accounting services.
We may disclose personal data to the police, regulatory bodies, legal advisors or similar third parties where we are under a legal duty to disclose or share personal data in order to comply with any legal obligation, or in order to enforce or apply our website terms and conditions and other agreements; or to protect our rights, property, or safety of our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
We will not sell or distribute personal data to other organisations without your approval.
CROSS-BORDER DATA TRANSFERS
Whenever we transfer your personal data out of the UK to countries which have laws that do not provide the same level of data protection as the UK law, we always ensure that a similar degree of protection is afforded to it by ensuring that the following safeguards are implemented. We use specific standard contractual terms approved for use in the UK which give the transferred personal data the same protection as it has in the UK, namely the International Data Transfer Agreement or The International Data Transfer Addendum to the European Commission’s standard contractual clauses for international data transfers.
DATA SECURITY
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your information transmitted to our website; any transmission is at your own risk.
Information you provide to us is shared on our secure servers. We have implemented appropriate physical, technical and organisational measures designed to secure your information against accidental loss and unauthorised access, use, alteration or disclosure. In addition, we limit access to personal data to those employees, agents, contractors and other third parties that have a legitimate business need for such access.
ACCESS TO, UPDATING, DELETING AND RESTRICTING USE OF PERSONAL DATA
Data protection legislation gives you the right to object to the processing of your personal data in certain circumstances or withdraw your consent to the processing of your personal data where this has been provided. You may also request details of personal information which we hold about you (commonly known as a "subject access request") and for this to be provided in an intelligible form. In certain circumstances we reserve the right to charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.
You can also ask us to:
- remove your personal data from our database entirely when there is no good reason for us continuing for us to process;
- send you copies of your personal data in a commonly used format and transfer your information to another entity; or
- restrict the use of your personal data; or
- you also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request; or
- object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) as the legal basis for that particular use of your data (including carrying out profiling based on our legitimate interests). In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your right to object; or
- you also have the absolute right to object any time to processing of your personal data for direct marketing purposes;
- request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you; or
- request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in one of the following scenarios:
- If you want us to establish the data's accuracy;
- Where our use of the data is unlawful but you do not want us to erase it;
- Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or
- You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
- If you wish to exercise any of the rights sets out above, please contract customercare@markhill.co.uk.
We may request specific information from you to help us confirm your identity and your right to access, and to provide you with the personal data that we hold about you or make your requested changes. Data protection legislation may allow or require us to refuse to provide you with access to some or all the personal data that we hold about you or to comply with any requests made in accordance with your rights referred to above. If we cannot provide you with access to your personal data, or process any other request we receive, we will inform you of the reasons why, subject to any legal or regulatory restrictions.
Please send any requests relating to the above to our Data Protection Lead at customercare@markhill.co.uk specifying your name and the action you would like us to undertake.
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
RIGHT TO WITHDRAW CONSENT
Where you have provided your consent to the collection, processing and transfer of your personal data, you have the legal right to withdraw your consent under certain circumstances. To withdraw your consent, if applicable, please contact us at customercare@markhill.co.uk.
DO NOT RELY ON INFORMATION ON THIS SITE
The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.
Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.
WE ARE NOT RESPONSIBLE FOR WEBSITES WE LINK TO
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.
We have no control over the contents of those sites or resources.
WE ARE NOT RESPONSIBLE FOR VIRUSES
We do not guarantee that our site will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programs and platform to access our site. You should use your own virus protection software.
YOU MUST NOT INTRODUCE VIRUSES
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful, or otherwise harmfully interacting with our site or any part of it. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site or any other equipment or network connected with our site. You must not interfere with, damage or disrupt any software used in the provision of our site or any equipment or network or software owned or used by any third party on which this site relies in any way. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
Whether you are a consumer or a business user:
· We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
· Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products to you, which will be set out in our Terms and Conditions.
If you are a business user:
· We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.
· We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
• use of, or inability to use, our site; or
• use of or reliance on any content displayed on our site.
In particular, we will not be liable for:
• loss of profits, sales, business, or revenue;
• business interruption;
• loss of anticipated savings;
• loss of business opportunity, goodwill or reputation; or
• any indirect or consequential loss or damage.
If you are a consumer user:
· We only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
· If defective digital content that we have supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.
KLARNA PAYMENTS
In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.
General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.
CONTACT US
If you have any questions, comments or requests regarding this policy or how we use your personal data please contact us at customercare@markhill.co.uk. This is in addition to your right to contact the Information Commissioners Office if you are unsatisfied with our response to any issues you raise at https://ico.org.uk/global/contact-us/
COMPLAINTS
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
If you are a consumer, please note that these terms of service, their subject matter and their formation, are governed by English law. We both agree that the courts of England and Wales will have exclusive jurisdiction, except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.
If you are a business, these terms of service, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.
